The Gremlin Social Help Desk

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Dashboard Post Functionality

You can take several actions with the Twitter, Facebook, LinkedIn and RSS Feed posts you view within your Gremlin Social Dashboard. If you hover your mouse over the top right corner of each post, a cog wheel will appear. If you click on it, you’ll then see a dropdown list of all the actions you can take with that particular social network posting. 

With Twitter, for example, you can translate, favorite, email, quote, direct message and add or remove people from your Twitter lists.

Favorite/Like

If you like a post and want to come back to it later, or perhaps you want to let the poster know that you enjoyed the Tweeted message, you can “Favorite” it. 

To do this within Gremlin, simply select the “Favorite” option from the dropdown menu. You’ll then have the ability to “Un-favorite” the post, should you change your mind. 

You can choose to “Like” a post in Facebook or in LinkedIn Groups by hovering over the post in question and selecting “Like” from the drop-down menu

Email

You can choose to Email a post to another person who may not be a Gremln user. If you click on the “Email” option from the settings dropdown, your email agent will create a new message, auto-populating the email with the post copy and sender information. 

Quote

If you see a post that you’d like to quote directly and repost to your own network, simply select “QUOTE” from the settings dropdown.

The copy of the post will then auto populate a new message window, allowing you to select which social network you’d like to post the message to. You can edit and schedule the message as you see fit.

Direct Message

If you’d like to get in touch with another Twitter user directly, in a non-public manner, you can send that user a Direct Message. To do so, hover over the top right corner of a Tweet that user has posted, and select “Direct Message” from the settings dropdown.

A pop-up window will then appear, allowing you to send a 140-character limit message to that Twitter user.  When you’ve finished composing your message, click “Send.”

List: Add/Remove

Twitter also allows you to create Lists of users. You can create multiple lists on any topic you’d like, from location-based lists (“Chicago Networking” or “St. Louis Social Media”) to interest lists (“Marketing”, “Travel Experts”, “NBA Players”).

To add or remove a Twitter user from one of your lists, view a message they’ve posted and hover over the top right corner. Then select the “List: Add/Remove” option from the settings drop down.  You will then be able to select which of your Twitter Lists you’d like to add/remove the person from. 

Delete

If the post is from an account you have linked in with your Gremlin, you can choose to delete a message from your panel or timeline by clicking the “Delete” option from the dropdown. 

 Enjoy!

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