The Gremlin Social Help Desk

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Team Member Role Definitions and Permissions

Gremlin Social allows you to setup and organize your teams to match your business structure so that posts from certain team members are to be reviewed by the appropriate personnel before they get sent to the social networks. The team structure within Gremlin looks like this:

Gremlin allows Account Owners to assign users to the appropriate role in the team workflow. The roles are:

Account Owner: The Account Owner is the highest level account of your Gremlin Social team. Only one team member can be assigned as the Account Owner. This person handles all of the team setup, configuration and workflow elements for their team such as:

- Can add or delete Gremlin accounts

- Manages user permissions

- Can add or delete social media accounts and share with team members and Groups

- Can review posts of Users and Guests

- Creates Content Library folders and content and can assign to Groups

- Uploads Keywords for filtration and assigns to team members and/or Groups

SuperAdmin:

- Can post to social media accounts and self-moderate

- Can review posts of Users and Guests of the Group(s) they oversee

- Admin of a Group can also moderate. Account Owner will not receive moderation emails if there is a SuperAdmin that oversees the Group.

Admin:

- Can post to social media accounts and can self-moderate

- Can review posts of Users and Guests of the Group(s) they oversee

- Account Owner and SuperAdmin of a Group (if present) can also moderate

User:

- Can post to social media accounts

- Subject to keyword moderation by a Group Admin, SuperAdmin or Account Owner

Guest:

- Can post to social media accounts

- All posts must be approved by a group Admin, SuperAdmin, or Account Owner

Enjoy!

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